Meet the Staff of Lotus Spa

• Michelle Facer

  Business Owner

  Dr. Michelle Facer is a board certified Otolaryngologist and Facial Plastic Surgeon. 

  Doctor Michelle Facer has lived in Eau Claire since 2002 with her family. She has two children, Madison (17) and Parker (13), and a petite goldendoodle named Toby (10). She loves to cook, play tennis, and travel with her family. Doctor Facer uses her expertise as a Facial Plastic Surgeon and ENT to provide superior injection techniques to her clients. Her 4 years of medical school, 5 years of residency at Mayo Clinic Rochester, and 17 years in private practice provide extensive anatomic, physiologic, and diverse surgical knowledge. She possesses a complete understanding of how each injectable option will affect form as well as function for the best possible outcome. Lotus Spa entrusts injection services solely to Doctor Facer, the on-site physician and medical director.
  
  Dr. Facer has always had a keen eye for aesthetics and she and her husband opened Lotus Spa in January 2007 in order to provide a local sanctuary for relaxation and rejuvenation.  Her goal is to provide an exceptional spa experience utilizing the best techniques and products available.  She believes in constant introspection and ongoing training to maintain the high standard achieved at Lotus Spa.

• Jenna Barnes

  Creative Director

  Nickname:
  Jen Jen, Roo
  
  What song would you sing at karaoke night?
  Walkin' After Midnight by Patsy Cline
  
  Who is someone you admire and why?
  My husband is a compassionate, kind person through and through. He is always thinking about how to make the people around him feel special, remembered, and valued. I admire his outlook and try to mirror that quality in my daily life. 
  
  What are you happiest doing when you're not working?
  I love hiking and cooking with my husband and son. I also love being creative in my spare time - whether it's drawing, painting, making jewelry, or sewing.   
  
  What are three traits that make you successful at Lotus Spa?
  1. I'm loyal to this business and its success.
  2. I'm a creative thinker with an artistic eye. 
  3.I believe honesty and integrity should be the backbones of business and service, and promote that within Lotus Spa.
  
  Why should clients choose Lotus Spa?
  We have a history of providing great service and an unforgettable experience for 13 years in this community. We work tirelessly to keep up on safety, education, and what's new in the industry. We have happy employees, which translates to having happy clients!

  Education

  • Bachelor of Fine Arts, University of Wisconsin- Eau Claire

massage therapists

• Jessica Fly

  Massage Therapist

  Nickname:
  Jess, Jessie, J-Fly
  
  What would your talent be in a talent show?
  Singing & dancing.
  
  Who is someone you admire and why?
  Ellen Degeneres. She is clever, funny, generous and kind. She's an admirable woman!
  
  What are you happiest doing when you're not working?
  Going on adventures and spending time with my friends & family.   
  
  What are three traits that make you successful at Lotus Spa?
  1. Friendly and good with people.
  2. Sensitive, compassionate.
  3. I'm passionate about what I do.
  
  Why should clients choose Lotus Spa?
  Lotus Spa is a very comfortable, relaxing environment. You get the whole spa experience with every service, and we have high quality services and products!

  CERTIFICATIONS AND SPECIALIZATION:

  • CPR

  EDUCATION AND LICENSING:

  • Professional Hair Design Academy, Eau Claire, WI
  • Wisconsin Licensed Massage Therapist

• Veronica Grotte

  Massage Therapist

  Nickname:
  Roni
  
  What would your talent be in a talent show?
  Making people laugh!
  
  Who is someone you admire and why?
  My grandma Elaine. She is the strongest, most beautiful woman inside and out. She always guides me in the right direction and teaches me life lesson that make me a better person. I am very blessed to have her in my life and love her more than anything in this world! 
  
  What are you happiest doing when you're not working?
  1. Cuddling with my son, fiance, and dog.
  2. Camping at our family cabin up north.
  3. Cooking and baking.  
  
  What are three traits that make you successful at Lotus Spa?
  1. Good listener.
  2. Caring for others. 
  3. Outgoing. 
  
  Why should clients choose Lotus Spa?
  Lotus Spa is a positive and relaxing environment that provides great services and products to promote a healthy lifestyle. 

  CERTIFICATIONS AND SPECIALIZATION:

  • CPR

  EDUCATION AND LICENSING:

  • Professional Hair Design Academy, Eau Claire, WI
  • Wisconsin Licensed Massage Therapist

• Sarah Johnson

  Massage Therapist

  What would your talent be in a talent show?
  Dancing (free style)...but not to win any prizes ;)
  
  Who is someone you admire and why?
  My dad. He's just recovered from his third stroke in a year. He's a determined, hardworking man. In his early career as an aerospace engineer, he was part of the team that designed and built the landing gear for the lunar module. (the landing on the moon) 
  
  What are you happiest doing when you're not working?
  Biking with my husband and kids.  
  
  What are three traits that make you successful at Lotus Spa?
  1. I listen well. 
  2. I am patient. 
  3. I enjoy educating clients. 
  
  Why should clients choose Lotus Spa?
  The beautiful, serene atmosphere, the steam rooms, and most of all the caring staff. We really want clients to feel rejuvenated, refreshed and peaceful when they are here and when they leave. 

  Certifications and Specialization:

  • Oncology Massage Therapy; Caring for Clients with Cancer
  • Myofascial Release
  • First Aid/ CPR
  • Massage for Veterans

  Education and Licensing:

  • Wisconsin Licensed Massage Therapist
  • Minneapolis School of Massage & Bodywork
  • BA, Mass Communications, Taylor University
  • Adjunct Instructor, PHD Academy

• Rochelle Strum

  Massage Therapist

  Nickname:
  Shelly
  
  What would your talent be in a talent show?
  Slapstick humor
  
  Who is someone you admire and why?
  My mom - she has overcome so much. She is resilient, strong, and thriving. 
    
  
  What are three traits that make you successful at Lotus Spa?
  1.  Outgoing.
  2. Passionate. 
  3. Driven. 
  
  
  Shelly joined the Lotus family in 2018 while completing her Massage Therapy program in Eau Claire. She is passionate about bodywork and helping clients see the incredible benefits of massage therapy. Shelly currently offers therapeutic, deep tissue, maternity, hot stone, and Lotus Journey massages. She can also add cupping to your treatment to alleviate pain and inflammation, and to increase blood flow, relaxation and well-being.
  She has been a patron of Lotus Spa for over ten years and couldn't be more excited to begin her career here. In her free time, Shelly enjoys spending time with her daughter, exploring the outdoors, yoga, and expanding her knowledge of massage modalities to bring to her clients. 

  CERTIFICATIONS AND SPECIALIZATION:

  
  

  • Wisconsin Licensed Massage Therapist
  • Aroma Touch Technique
  • First Aid/ CPR

  EDUCATION

  • Professional Hair Design Academy - Eau Claire

aestheticians

• Melissa Blake

  Aesthetician

  Nickname:
  Melly, Mel
  
  What song would you sing at karaoke night?
  Zombie by the Cranberries
  
  What's your biggest fear?
  Birds and loose hair. 
  
  Who is someone you admire and why?
  My Grandma. She has lived through so many significant events; she's 99! She has always been the glue that holds our family together. She's strong, independent, and always believes in having fun over housework. 
  
  What are you happiest doing when you're not working?
  Spending time with my family and cooking.  
  
  What are three traits that make you successful at Lotus Spa?
  1. I'm always trying to further my education by attending conferences and trainings.
  2. I'm organized. 
  3. I'm prompt. 
  
  Why should clients choose Lotus Spa?
  Our clinicians are all licensed professionals who genuinely care for our clients' wellbeing. The atmosphere is unlike any other in the area. It's so relaxing and beautiful!

  Certifications and Specialization:

  • Oncology Esthetics-USA Training
  • Eminence Skin Care: Advanced product knowledge & facial techniques
  • Eminence Master Class
  • Nufree Certified Educator
  • IPL, LED
  • Skin Pen II
  • Reiki Level 1
  • Dermaplaning
  • Microdermabrasion
  • Chemical Exfoliation - Universal Peel
  • Borboleta Lash Extension Certified + "Borboleta Insider" status
  • Association of Holistic Skin Care Practitioners

  Education and Licensing:

  • Wisconsin Licensed Aesthetician – Academy of Advanced Esthetics
  • Bachelor of Science in Retail Merchandising and Management -University of Wisconsin-Stout

• Nikki Kuehn

  Aesthetician

  Nickname:
  Picky Nikki
  
  Who is someone you admire and why?
  Johnny Grant. He was in a horrible accident 2.5 years ago and it's a miracle he survived. He's been dealing with a traumatic brain injury and has fought so hard to do the normal things that you and I take for granted. It's inspiring watching his journey. #staystrongjohnnygrant
  
  What are you happiest doing when you're not working?
  Traveling. The world is too big not to try and experience as much as you can! 
  
  What traits make you successful at Lotus Spa?
  1. Above anything, I put my client's needs first
  2. Listening
  
  Why should clients choose Lotus Spa?
  To support a local business that gives back to the community. There's no place around like Lotus!  

  CERTIFICATIONS AND SPECIALIZATION:

  
  

  • Nufree Hair Removal
  • Chemical Exfoliation
  • Glo Minerals Makeup
  • Eminence Organic Skincare Training
  • Chemical Exfoliation - Universal Peel

  EDUCATION

  • Minnesota Licensed Aesthetician - Nova Academy of Cosmetology
  • Wisconsin Licensed Aesthetician

• Lauren Martinez

  Aesthetician

  Nickname:
  Lo-Lo (given to me by my fiance and step-children)
  
  What would your talent be in a talent show?
  Dancing.
  
  Who is someone you admire and why?
  My father. He immigrated to the US when he was 5 years old with my widowed grandmother. Despite growing up poor and dropping out of high school, he went back to school in 2002 and in 2017, graduated with his MBA from University of Redlands (while working a full time management job). He was chosen to be a class speaker. He's a great mentor, father and friend. 
  
  What are you happiest doing when you're not working?
  Going to music events and eating with friends and family back home in California. I love taking family trips with my fiance, two step-children, and our dog. 
  
  What are three traits that make you successful at Lotus Spa?
  1. I love what I do.
  2. I show up to work each day with the goal of performing services with the same care that I would wish to receive. 
  3. I enjoy socializing and having the opportunity to interact with new and returning clients.
  
  Why should clients choose Lotus Spa?
  Lotus is a beautiful and relaxing facility with a multitude of diverse services and features unlike any other spa in the area. It has a large common room suitable for guests to cozy up with blankets and refreshments alongside a relaxing waterfall. My favorite amenities are the steam room and the ability to enjoy services side by side. 

  CERTIFICATIONS AND SPECIALIZATION:

  
  

  • Nufree Hair Removal
  • Chemical Exfoliation
  • Glo Minerals Makeup
  • Classic and Volume Eyelash Extensions
  • Body Treatments
  • Eminence Organic Skincare
  • Dermaplaning
  • WI CPR

  EDUCATION

  • California Licensed Aesthetician
  • Wisconsin Licensed Aesthetician
  • Currently attending PHD for Massage Therapy

cosmetologists

• Kalyn Gloede

  Cosmetologist

  Nickname:
  Kay
  
  What would your talent be in a talent show?
  Makeup applications.
  
  Who is someone you admire and why?
  My grandpa has always been my role model. He's always been there for me. 
  
  What are you happiest doing when you're not working?
  Spending time with friends and family or playing with my kitten, Maisie. 
  
  What are three traits that make you successful at Lotus Spa?
  1. Personable
  2. Dedicated
  3. Kind-hearted
  
  Why should clients choose Lotus Spa?
  We always give our clients a memorable experience!
  
  

  CERTIFICATIONS AND SPECIALIZATION:

  • Eminence Organic Skincare
  • Nufree Hair Removal
  • Glo Minerals Makeup

  EDUCATION AND LICENSING:

  • Wisconsin Licensed Cosmetologist
  • Salon Professional Academy, Onalaska, 2016

• Kang Lee

  Cosmetologist

  Nickname:
  Kanga

  What would your talent be in a talent show?
  Comedy. 
  
  Who is someone you admire and why?
  My aunt because of her strength. Even when she was going through hard times, she was always so kind and supportive. She's always willing to help anyone in any way she can. 
  
  What are you happiest doing when you're not working?
  Spending time with family and friends, going to watch live music, and eating delicious cuisines. 
  
  What are three traits that make you successful at Lotus Spa?
  1. I take pride in my work. 
  2. Honest person with integrity.  
  3. Passion for what I do.  
  
  Why should clients choose Lotus Spa?
  Every customer's experience is important to us. We provide services and an experience that other spas and salons in this area don't offer. 

  CERTIFICATIONS AND SPECIALIZATION:

  • Arkansas licensed cosmetologist

  • Wisconsin licensed cosmetologist

  EDUCATION AND LICENSING:

  • Arkansas academy of Hair Design

  • Arkansas State University- Bachelors of Social Work

• Brianna West

  Cosmetologist

  Nickname:
  Bri
  
  What would your talent be in a talent show?
  Making things awkward...
  
  Who is someone you admire and why?
  The 2006 Nobel Peace Prize winner and Economics Professor, Mohammed Yunus. In 1976 Yunus launched the Grameen Bank Project to study the feasibility of offering banking services to poor entrepeneurs being exploited by money lenders because of his frustration with the cycle of poverty. I admire his willingness to take a chance on those considered "high risk" by big banks. He allowed them an opportunity to prove themselves based on their word instead of their income. 
  
  What are you happiest doing when you're not working?
  I'm happiest sharing laughs with my kids, family and friends. I enjoy family functions and road trips with my friends. 
  
  What are three traits that make you successful at Lotus Spa?
  I am genuine in building relationships with my clients. 
  1. My passion for what I do.
  2. I'm personable.
  3. My attention to detail.
  
  Why should clients choose Lotus Spa?
  There is no place in the Chippewa Valley like Lotus Spa. You would be supporting a small, local business with a unique and relaxing environment. Every member of the Lotus Spa team has a true passion for what they do as well as exceptional education and qualifications.

  Certifications and Specialization:

  • Wisconsin Licensed Cosmetologist
  • Borboleta Lash Extension Certified
  • Microblading - Advanced Permanent Cosmetics Academy
  • State of WI Licensed Tattooist
  • Bloodborne Pathogens Certification
  • Association of Holistic Skin Care Practitioners
  • NuFree Hair Removal
  • Body Treatments
  • Dermaplaning
  • CNA
  • CPR/ First Aid Certified

  Education and Licensing:

  
  

  • Salon Professional Academy, Eau Claire WI
  • Pre-Business and Marketing at UWEC
  • Business Management and Entrepeneurship at CVTC, Eau Claire
  • Kappa Beta Delta Honor Society

concierge

• Kao Lee Lor

  Lead Concierge

  Nickname:
  Moo, Nee
  
  What would your talent be in a talent show?
  Singing.
  
  Who is someone you admire and why?
  My parents because despite their struggles as immigrants who have gone through war, lived through poverty, experienced ongoing racism, and having no formal education, they still gave my siblings and I a great childhood. I couldn't do that! 
  
  What are you happiest doing when you're not working?
  Listening to music, doing arts and crafts, or reading.  
  
  What are three traits that make you successful at Lotus Spa?
  1. Detail oriented. 
  2. Patient. 
  3. Calm under pressure. 
  
  Why should clients choose Lotus Spa?
  We strive every day to provide excellent service, we are honest, and we truly care about our clients. 

  EDUCATION

  • University of Wisconsin – Eau Claire

  • Korea University

  • University of Wisconsin – Marathon County

• Amanda Bauer

  Concierge

  What would your talent be in a talent show?
  Playing piano.
  
  Who is someone you admire and why?
  My dad because he was dealt a bad hand in life, but has thrived and overcome every obstacle to achieve his success. 
  
  What are you happiest doing when you're not working?
  Being surrounded by everyone I love. 
  
  What are three traits that make you successful at Lotus Spa?
  1. Ability to multi-task
  2. Compassion for customer service
  3. Excellent communication skills
  
  Why should clients choose Lotus Spa?
  1. Amenities are unique! Lotus Room, steam room, etc. 
  2. Environment! Lighting, quality, music. 
  3. Services! High quality, personalized. 
  4. Staff! Experienced, personable, passionate. 
  
  

  EDUCATION & certifications

  • University of Wisconsin – Eau Claire

    • Senior 
    • Pre-Med
    • Biology Major
    • Health Science & Spanish Double Minor
  • CRLA Certified (state tutoring certification)

• Emily Cooper

  Concierge

  Nickname:
  Em

  What would your talent be in a talent show?
  Playing an easy song on the piano. 
  
  Who is someone you admire and why?
  My mom; she is so hard-working and constantly supports me in everything I do. 
  
  What are you happiest doing when you're not working?
  Being with my friends, playing tennis, working out, watching the Packers, and shopping!
  
  What are three traits that make you successful at Lotus Spa?
  1. Organized. 
  2. Hard-working. 
  3. Sociable. 
  
  Why should clients choose Lotus Spa?
  We offer so many fulfilling services by an amazing staff! We also have a one-of-a-kind Lotus Room where you can relax!
  
  

  EDUCATION & CERTIFICATIONS

  • University of Wisconsin – Eau Claire

    • Bachelor's of Psychology and Spanish

• Makenna Drost

  Concierge

  Nickname:
  Ken, Kenna
  
  What would your talent be in a talent show?
  Making people laugh, or shake their head
  
  Who is someone you admire and why?
  My mom! She is truly amazing!
  
  What are you happiest doing when you're not working?
  Hanging out with my friends.   
  
  What are three traits that make you successful at Lotus Spa?
  1. Observant. 
  2. I love to talk to people.
  3. I have a passion for skin care.
  
  Why should clients choose Lotus Spa?
  It's BEAUTIFUL! Our staff members have so much  knowledge to share! We have so many services to offer, if you want to come to relax or to work on your skin concerns. 

  EDUCATION

  • Aveda Institute, Madison

    • Esthetics Certification

• Janel Hoeser

  Concierge

  Nickname:
  Nel
  
  What would your talent be in a talent show?
  Singing.
  
  Who is someone you admire and why?
  My mom. She's gone through a lot as a single/divorced parent and I aspire to be like her. 
  
  What are you happiest doing when you're not working?
  Spending time with friends and family. 
  
  What are three traits that make you successful at Lotus Spa?
  1. Hardworking. 
  2. Kind. 
  3. Positive attitude. 
  
  Why should clients choose Lotus Spa?
  We focus on cleanliness, and our staff is very professional and knowledgeable about services and products.  

  EDUCATION

  • CNA Certified

  • Attending PHD for Cosmetology

• Vanessa Kirby

  Administrative Assistant

  CERTIFICATIONS & SPECIALIZATIONS

  • Cupping
  • Eminence Organic Skincare

  EDUCATION & LICENSING

  • Licensed Massage Therapist
  • PHD Academy
  • CPR