Policies

  • Cancellations & Rescheduling

Lotus Spa requires 48-hours notice for rescheduling and cancellation of appointments. All cancellations not meeting the 48-hour notice policy will be documented on the client account. After the third occurrence, prepayment for all appointments will be required. All prepayments are non-refundable, even if the appointment is rescheduled or canceled. These guidelines are made to protect the time of our valuable clinicians as well as the integrity of schedules at Lotus Spa. If you are running late for your required check-in time and your appointment is now unable to begin at the scheduled start time, you will still be responsible for paying the full price of the services you had scheduled. Our clinicians will do their very best to perform as much of your scheduled service as possible within the time available. Your appointment will end as scheduled so as not to delay the next scheduled guest.

  • Plan ahead

We recommend making your spa appointments several weeks in advance as our schedule fills quickly. Lotus Spa is grateful for the overwhelming support of the Chippewa Valley and our loyal clients who spend time with us often and schedule their time in advance. Should you have a preference as to which clinician performs your treatment, please let us know at the time of booking. If no preference is stated, we will schedule you with any one of our highly trained clinicians. 

  • Electronics

Electronics of any kind are not permitted in our relaxation area, the Lotus Room. This policy is to protect the privacy and quiet experience for all clients. You may bring your electronics and store them in your locker for use before and after your scheduled services. We encourage clients to bring paper reading material to enjoy in the Lotus Room or to utilize the reading material provided in the cubbies by each chaise lounge.

  • Age Requirement

Guests of Lotus Spa must be 10 years of age or older. Neither children under 10 nor pets are allowed within spa premises. We do not provide childcare services and children are not permitted to accompany you during your treatments.

  • Return Policy

Any unused products may be returned within 30 days of purchase when accompanied by a receipt. The value of the return can be exchanged for either another product or spa credit which can be applied for purchase of either a service or product. There are no returns on opened or used products.

  • Gift Certificates

Gift certificates to Lotus Spa are valid on services, retail, or gratuity after a service. Certificates are not valid on purchases of other gift certificates. Please note that gift certificates cannot be redeemed for cash. Gift card must be present to be used. Lotus Spa does not keep a record of prior purchased certificates. Lotus Spa is not responsible for lost or stolen gift certificates. 

  • Outside Food or Beverages

No outside food, liquor, or beer is permitted in the spa.

  • Smoking

The entire property is non-smoking, including the parking lot, back yard, and patio. This policy applies to all forms of smoking, including but not limited to cigarettes, pipes, vaporizers, electronic cigarettes and marijuana. 

  • Payment

Cash, Visa, and Mastercard are accepted forms of payment. No checks. Gift certificates must be present and may be applied to service, gratuity, or retail purchases.  

  • Appointment Details

Please be ready in the Lotus Room five minutes before your appointment; your therapist will meet you there. You will present your completed Health Intake Form at that time. In order to provide the highest level of personalized service, spa services include consultation time with your clinician. This consultation is part of the service time and allows the clinician to customize products and treatments to your specific skin type, concerns, and preferences. If you arrive late to your appointment, it will end as scheduled so as not to delay the next scheduled guest.