What to Expect at Lotus Spa

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Upon your arrival at Lotus Spa, you will be greeted by our welcoming concierge staff and provided with a luxurious robe and sandals. The concierge will escort you on a tour of the spa to introduce you to the unique amenities included in your stay. You will be directed to a locker room containing individual lockers to store your personal items, luxurious spa showers and a fully stocked vanity area. The Lotus Room, a tranquil relaxation area features a soothing waterfall, comfortable chaise lounges, complimentary hot tea and light snacks. 

We recommend arriving 15 to 30 minutes prior to your scheduled service. This allows time to change into your robe and sandals, complete any required paperwork and experience the comforts of the relaxation area. Our Concierge staff is available at the front desk for any questions you may have and can provide expert guidance and knowledge regarding the featured product lines in our retail area. 

Frequently asked questions

  • When Should I Arrive For My Services?

    A: We recommend arrival at least 15 to 30 minutes prior to your scheduled service. This allows time to change into the provided robe and sandals, fill out the necessary paperwork and experience the full amenities of the sanctuary. Please be ready in the Lotus room five minutes before your scheduled treatment.

  • Can I Schedule Additional Services After My Arrival At Lotus Spa?

    A: We recommend scheduling services two weeks in advance. If you wish to add treatments on the day of your arrival at Lotus Spa, please inquire with our concierge about availability. If services are available, we will be happy to accommodate your request.

  • What If I Need To Reschedule My Appointment(s)? What If I'm Late To My Appointment?

    A. We do require 48 hours notice for rescheduling and cancellation of appointments. All cancellations not meeting the 48 hour notice policy will be documented on the client account. After the third occurrence, prepayment for all appointments will be required. All prepayments are non-refundable, even if the appointment is rescheduled or canceled. These guidelines are made to protect the time of our valuable clinicians as well as the integrity of scheduling at Lotus Spa. If you are running late for your required check-in time and your appointment is now unable to begin at the scheduled start time, you will still be responsible for paying the full price of the services you had scheduled. Our clinicians will do their very best to perform as much of your scheduled service as possible within the time available. Your appointment will end as scheduled so as not to delay the next scheduled guest.
    During our observation of best practices and policy changes due to COVID-19, Lotus Spa is excusing cancellations with less than 48 hours notice only when related to COVID-19, confirmed, or un-confirmed. 

  • Are Electronics Allowed At Lotus Spa?

    A. Electronics of any kind are not permitted in our relaxation area, the Lotus Room. This policy is to protect the privacy and quiet experience for all clients. You may bring your personal electronics and store them in your locker for use prior to and after your scheduled services. We encourage clients to bring paper reading material to enjoy in the Lotus Room or to utilize the reading material provided in the cubbies by each chaise lounge.

  • Do I Have To Disrobe Entirely For A Spa Treatment?

    A. We ask that you disrobe to a level at which you are comfortable. Please remember that our staff is extremely professional and will use draped towels or sheets to maintain privacy for our clients.

  • What Is The Age Requirement At Lotus Spa?

    A. Guests of Lotus Spa must be 10 years of age or older. Neither children under 10 nor pets are allowed within spa premises. We do not provide childcare services and children are not permitted to accompany you during your treatments. A parent's signature and consent is required for anyone under the age of 18 for the minor's initial visit and is updated annually. 

  • What Is The Return Policy For Retail Products From Lotus Spa?

    A. Any unused products may be returned within 30 days of purchase when accompanied by a receipt. The value of the return can be exchanged for either another product or spa credit which can be applied for purchase of either a service or product. There are no returns on opened or used products.

  • How Do I Use My Gift Certificate? Does It Expire?

    A. Gift certificates to Lotus Spa are valid on services, retail, or gratuity after a service.
    Certificates are not valid on purchases of other gift certificates. Please note that gift certificates cannot be redeemed for cash. Gift card must be present to be used. Lotus Spa does does not keep a record of prior purchased certificates. Lotus Spa is not responsible for lost or stolen gift certificates.

    Effective November 1, 2024, gift cards expire 1 year from date of purchase.

  • Do You Offer Spa Cuisine? Can I Bring My Own Food/drink?

    A. We offer sophisticated healthy lunches, catered from Johnny's Italian Steakhouse. When requesting a spa lunch, we ask for 48 hours advance notice so that we may make the appropriate preparations. No outside food, liquor, or beer is permitted in the spa. For questions about bringing wine, please consult the concierge at 715-835-1100. 

  • What If I Have Medical Conditions Or Allergies?

    A. Please make sure that you inform our concierge and your therapist of any special medical conditions or allergies when making your reservations. This will allow us to provide the best service possible. Any special needs not disclosed at time of scheduling may require rescheduling upon check-out. A doctor's note is required for specific treatments if you have health conditions, including pregnancy. Please consult the concierge at 715-835-1100 for more information. 

  • What Is The Gratuity Policy?

    A. Our services do not include gratuities, however 20% is typical in the spa industry. We strive to provide the highest level of services attainable. In appreciation of outstanding services, gratuities may be given to the staff at your discretion. Our concierge will be happy to assist you upon checkout.

  • What Should I Bring To The Spa?

    A. As a full service spa, we do our very best to make you comfortable during your time here. Upon your arrival, you will be provided with a luxurious robe and sandals. Towels, wash cloths, razors, shampoo, conditioner, body wash, hair dryer, hair and makeup products and other amenities are available in our locker rooms for your use before or after your scheduled services.

  • What Should I Do After My Treatment?

    A. We recommend relaxation time in the Lotus Room after your service as your schedule permits. Please remember to drink water after treatments to remain fully hydrated.

  • Can I Bring A Group Or Party To Lotus Spa?

    We are not currently scheduling groups. However, if you would like to schedule several individuals for treatments, please call us at (715) 835-1100. When scheduling, you will need the name and phone number of each individual, as well as the specific service they would like to schedule.

  • Can A Friend Or Family Member Come With Me To My Treatment?

    A: No. The only time other guests are permitted in the treatment is during a scheduled side-by-side treatment. We do not allow outside guests to enter treatment rooms with friends/family members to preserve the privacy and personal service Lotus Spa is dedicated to.
    However, your guest may purchase a Lotus Experience while they wait for you.