Updated May 14, 2021
On behalf of the Lotus Spa Eau Claire team, we would like to thank the community and our clients for your loyalty and support. The past several months have been unlike anything we have ever experienced, and we are working hard to adapt so we can continue to serve you in a thoughtful and safe manner. Your health and the health of our staff is our priority and every decision we make is from that perspective. We are making changes to the spa and the way we serve you to keep everyone healthy. Updates to our Covid-19 policies will continue to change and clients will be informed of changes during scheduling and appointment confirmations via phone.
what to expect:
The Eau Claire City-County Health Department has a mask mandate effective until June 30, 2021. Regardless of vaccination status, you must be wearing a mask that completely covers your nose and mouth areas to enter our building and receive services.
You must keep your mask on at all times unless your clinician instructs you to move or remove your mask due to the type of service you're receiving. This includes keeping your mask on during massages. Our treatment tables have cutouts in the face cradles that allow clients to lay face-down and comfortably breathe through a mask.
Water, tea, and biscuits are available in the Lotus Room. If you enjoy these amenities, you may remove your mask to eat and drink but must immediately replace your mask afterward. We encourage guests to limit their time before, between, and after appointments and to wash their hands frequently. Social distancing is required between clients in the common areas. Lockers in the locker rooms are assigned to allow for ample distance between clients, and seating is appropriately spaced in the Lotus Room.
Lotus Spa staff are required to wear masks that cover their nose and mouth and must wear eye protection during all services.
Clients may not bring anyone with them to their appointments unless they are also receiving a service. This policy is in place to limit crowding in public spaces.
If you are not feeling well, please cancel your appointment at any point. We are happy to assist you with rescheduling at a later date. There are no penalties for cancellations due to potential or confirmed COVID-19 concerns. Please understand that we abide by the same expectation for our staff members. If a staff member isn't feeling well, we will be rescheduling her appointments to protect clients and the safety of our entire staff and their families. We appreciate your understanding surrounding these changes.
How will your experience differ?
-Steam rooms are closed.