Updated November 12, 2021

On behalf of the Lotus Spa Eau Claire team, we would like to thank the community and our clients for your loyalty and support. We are working hard to adapt so that we can continue to serve you in a thoughtful and safe manner. Your health and the health of our staff is our priority and every decision we make is from that perspective. Updates to our Covid-19 policies will continue to change and clients will be informed of changes during scheduling and appointment confirmations via phone. 

what to expect:


Lotus Spa Eau Claire is following the guidance of the CDC by recommending masks and social distancing if you are unvaccinated. If you are fully vaccinated, masking is up to your discretion. Our staff members will remain masked at this time. 
Clients may not bring anyone with them to their appointments unless they are also receiving a service. This policy is in place to limit crowding in public spaces. 

No-Show Policy
We do require 48 hours notice for rescheduling and cancellation of appointments. All cancellations not meeting the 48 hour notice policy will be documented on the client account. After the third occurrence, prepayment for all appointments will be required. All prepayments are non-refundable, even if the appointment is rescheduled or canceled. These guidelines are made to protect the time of our valuable clinicians as well as the integrity of scheduling at Lotus Spa. If you are running late for your required check-in time and your appointment is now unable to begin at the scheduled start time, you will still be responsible for paying the full price of the services you had scheduled. Our clinicians will do their very best to perform as much of your scheduled service as possible within the time available. Your appointment will end as scheduled so as not to delay the next scheduled guest.
During our observation of best practices and policy changes due to COVID-19, Lotus Spa is excusing cancellations with less than 48 hours notice if you’ve been directly exposed to someone with Covid-19 or are awaiting test results for Covid-19 due to symptoms you have.

 

How will your experience differ?


-Steam rooms are closed. 
-Lotus Experience is unavailable ($15 visit to the spa without an appointment).