Updated March 7, 2022
On behalf of the Lotus Spa Eau Claire team, we would like to thank the community and our clients for your loyalty and support. We are working hard to adapt so that we can continue to serve you in a thoughtful and safe manner. Your health and the health of our staff is our priority and every decision we make is from that perspective.
what to expect:
We do require 48 hours notice for rescheduling and cancellation of appointments. All cancellations not meeting the 48 hour notice policy will be documented on the client account. After the third occurrence, prepayment for all appointments will be required. All prepayments are non-refundable, even if the appointment is rescheduled or canceled. These guidelines are made to protect the time of our valuable clinicians as well as the integrity of scheduling at Lotus Spa. If you are running late for your required check-in time and your appointment is now unable to begin at the scheduled start time, you will still be responsible for paying the full price of the services you had scheduled. Our clinicians will do their very best to perform as much of your scheduled service as possible within the time available. Your appointment will end as scheduled so as not to delay the next scheduled guest.
During our observation of best practices and policy changes due to COVID-19, Lotus Spa is excusing cancellations with less than 48 hours notice if you’ve been directly exposed to someone with Covid-19 or are awaiting test results for Covid-19 due to symptoms you have.